Engagement, collaboration and recognition is a great morale booster, especially when it comes from peers in our sector, who our celebrating the work that we do.
For the first time in its history, VITA has earned full accreditation standing from FOCUS accreditation. The FOCUS accreditation program is one of the most comprehensive ways to assess overall organizational performance, including service quality and Member satisfaction. There were four phases to the accreditation process, including an organizational self-assessment, consultation and learning, quality improvement and an onsite validation exercise.
Not only did the peer validation team that visited VITA’s office acknowledged the work done by our staff and the successes of our agency, they provided us with very valuable feedback focusing on further improvement.
Thank you to all VITA staff and Members who participated in the accreditation process and helped us achieve this important measure of success.